Shinhwa
Guest Service Guide
| Type | Information | |
| Change bedding | Every second day after check-in | |
| Room cleaning | Press 'MAKE UP ROOM' button | |
| Mini bar/ water | Mini bar Is provided once for Junior Suite 2 bottles provided when room is cleaned (additional request is charged) | |
| Dry cleaning / laundry | 09:00 - 18:00 Fill up request form and call At Your Service | |
| Before 11am | Same day delivery | |
| After 11am | Overnight delivery | |
| Express Service | 4 hours Last Order: 14:00 (costs 1.5 times higher) | |
Valuables | Store valuables in the safe equipped in the room | |
| Deposit valuables at Front desk safe (inquire at front desk) | ||
| Morning call | Call At Your Service | |
| Wi-Fi [#JSW-FREE] is available without any password. |
| Medical room is located on 1 Floor of Shinhwa Resort. Operation hour: 09:00 - 22:00 (Operation hour may change without prior notice) |
| Inquire to concierge/front desk for any questions or requests. |
How to open the door
| Place the card key on the door lock, push down the lever and push the door when green light turns on. |
Facilities
Sky Pool
| Closed from February 14th to 29th 2024 *Shinhwa Hotel guests can use Indoor pool at the Marriott or Somerset is available for alternative use. |
| Pre-registering user information through a QR code in the check-in guide is required before entering the swimming pool. |
| Location | Shinhwa Resort 1F | |
| Operation hour | Sky Pool | 09:00 - 22:00 Adults only after 19:00 |
| [Skypool Schedule] 2024/06/01 - 2024/10/13 A: 09:00 - 10:40 B: 11:00 - 14:40 C: 15:00 - 18:00 D: 19:00 - 22:00 | ||
| Locker & Shower Booth | Temporarily Closed | |
| Remark | Waterproof diaper is compulsory for children under 36 months. | |
| Life jacket is compulsory for children under 140cm (Limited number of life jacket available for free rental) | ||
| No food or drink except for water and baby food is allowed in the premise | ||
| Please wear swimsuit or swimming clothes | ||
| Prohibited items: tube, toys, beach ball, snorkeling equipment | ||
Shinhwa Water Park
| Location | Shinhwa Resort 1F |
| Operation hour | 12:00 - 20:00 |
| Remark | Entry through Sky Pool |
| Available once a day | |
| Towels not provided Selling price: 4,000KRW |
KIDS & FAMILY LOUNGE
| Location | Shinhwa Resort 1F |
| Operation hour | 10:00 - 18:00 |
| Remarks | Children aged 48 months to 12 years accessible |
| All Shinhwa Activity programs are operated in Korean only. | |
| Shinhwa Activity programs are open to both hotel guests and non-guests. (Non-guests can make a reservation after joining the Shinhwa Reward program.) |
Fitness Corner
| Location | Shinhwa Resort 1F |
| Operation hour | 24 hours |
| Remark | Available for ages 16 and up |
| Fitness clothes not available for rental | |
| Inadequate clothes are restricted |
Shinhwa Terrace
Location: Landing GF
| Operation hour | |
| Breakfast | 07:00 - 11:00 |
Please Note
| Please do not leave any valuables in the room. Resort cannot be held responsible for any loss or damage of your personal belongings. |
| Emergency exit door does not open from inside, please exit through 1F. |
| No pets except for guide dogs, are allowed on the premise. |
| For optimum environment, all rooms including the balcony is no-smoking area. Any violations of related regulations can result in fines for maintenance cost. |
